PRIVATE, BESPOKE IN-HOME CARE

Life at home, on your terms

With Prestige Platinum, care fits into the life you already love.

20+ years

Pioneers of 24-hour in-home care

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The Platinum way

Care designed not just to support you, but to enhance how you live at home.

Personalised care

Shaped around your lifestyle, not a fixed program. Your plan adapts as your needs do.

Matched, consistent carers

The same hand-picked carers stay with you so faces don’t keep changing.

Fully flexible support

A few hours a week to round-the-clock care, we step in when needed and step back when we’re not.

Clinical consultation

Included for complex or evolving needs, with oversight from our clinical team throughout.

Personalised care

Care that evolves with you

Prestige Platinum brings bespoke care to your doorstep. Premium in-home care that 
reflects who you are and your lifestyle. Our support can evolve as your needs change. 
We step in when we’re needed. And step back when we’re not.

Every care plan is thoughtfully prepared to deliver personalised support that reflects your lifestyle, preferences and care needs.

41–83 hrs/wk

Signature

Dedicated Clinical Case Manager brings together your carers and nurses, giving you one trusted team and a single point of contact.

11–40 hrs/wk

Premier

Consistent weekly support from familiar carers who understand your preferences, routines and the way you like things done.

0–10 hrs/wk

Foundation

Flexible assistance for everyday life, whether that's a few hours each week or a helping hand when you need it most.

We support families across

Melbourne, Bellarine Peninsula, Mornington Peninsula, Sydney and the Sunshine Coast.

Carer matching

A small, hand-picked care team matched to you.

We match carers to you personally, by need, personality and culture. Every carer is Certificate III-qualified and police-checked, and experienced in delivering exceptional care.

Real people, real care

Kate M.

Kate M.

Clinical Case Manager

  • Nursing care
  • Concierge lifestyle support

"When a family entrusts you with the care of someone they love, you’re not simply providing a service – you’re carrying the responsibility of helping them feel safe, supported and cared for."

Elizabeth C.

Elizabeth C.

Clinical Case Manager

  • Complex clinical care
  • Specialised coordination

"It is a privilege contributing in the care of our community – assisting clients to remain safe, independent and dignified at home while building trusted relationships with them and their families. Every day is different, and we problem-solve to support people through challenging situations to make life a little easier."

Kristal D.

Kristal D.

National Service Excellence Manager

  • Care Planning
  • End-to-end care delivery

"Every step matters. Extraordinary care is never one person, it is a whole team who genuinely love the people we look after. What matters most to me is that we listen to what you really want, then deliver it with excellence, with love and with pride, so that you and your family can rest easy and life stays on your terms."

at a glance

Get the Prestige 
Platinum brochure

An introduction, covering our range of services and the Platinum Way. Handy to share with your family members and health network.

Your questions, answered

What’s the difference between a Support at Home Package and private in-home care in Australia?

Support at Home is government subsidised funding which incorporates services and equipment options to help older Australians stay in the comfort of their own home for as long as possible. Acquiring funding requires a My Aged Care Assessment and can involve months on the government waitlist.

Private in-home care, such as the care provided by Prestige Platinum, is self-funded and available immediately, with no government approval process required.

How much does 24-hour in-home aged care cost in Australia?

Cost depends on the hours and services needed. We provide personalised quotes based on hours of care and services needed, it’s highly tailored and worth a conversation before assuming a number.

What should I look for in a private in-home care provider for dementia care?

Look for genuine dementia-specific training, a small consistent care team, and clinical oversight as needs change. Familiarity with routines matters more than credentials alone.

How do I choose an in-home carer for a parent who lives alone?

Prioritise continuity of carers and regular family communication, to make sure any changes can be notified immediately. Look for a provider like us that can adjust if something changes.