Every Prestige Platinum program is built entirely around you. Care begins with a personalised consultation, where we understand your needs and walk you through your options.
How it works
Have a conversation
In-home or virtual, to understand your needs, your routines, and what matters most to you.
Get assessed, if needed
A clinical assessment, where required, guides the right level of support from day one.
Meet your matched team
A small, hand-picked group of carers and nurses, chosen for your personality and needs — not just your postcode.
Let the plan evolve
We step in when you need us, and step back when you don’t, so support never feels like more than it needs to.
Our care tiers
Every plan is tailored, not templated. As a guide, our programs are organised by the level of support you need each week.
Each plan includes everything in the tier below.
Concierge
84+ hrs/wk
Signature
41–83 hrs/wk
Premier
11–40 hrs/wk
Foundation
10 hrs/wk
What’s included at a glance
Concierge 84+ hrs/wk
Signature 41–83 hrs/wk
Premier 11–40 hrs/wk
Foundation 0–10 hrs/wk
Your care team
Private Case Manager Dedicated specialist
With clinical expertise
With clinical expertise
Personal Care Coordinator
Carer Matching Program Culture / language / personality
Continuity of Care Preferred carers, whole duration
Care team bios shared
Video intro available
Communication & updates
Exclusive phone number and email
1:1 direct communication with care team
Client & Family App (Lookout App, Interim)
Carers and family meetings
Photo updates shared with family
Case Manager / Coordinator check-ins
Constant
Fortnightly
Monthly
Quarterly
Family or representative updates
Weekly
Fortnightly
Monthly
Quarterly
Clinical & wellbeing
Clinical assessment at sign-up
Based on care needs
Based on care needs
Annual wellbeing assessment
Clinical and health coordination
Ongoing performance evaluations
After-hours & emergency
24/7 Emergency after-hours service
Escalation pathway
24/7 Clinical on-call service
Direct access to after-hours manager Not a call centre
Household & lifestyle
Household concierge services
Bespoke lifestyle support Consumables, travel, errands and aged care navigation
Included
Optional add-on
Client & family app
Real-time access to your care, wherever you are
Visit notes, schedule, billing and communication with your care team, all in one place.
"Thank you for the way you explained everything to Mum. She came away with a lot of confidence that things would work out, which is a huge thing for her. I really appreciate the kindness and care you showed her."
"My mum is a different person when Jacinta arrives, which makes me incredibly happy. Jacinta’s care, advice and support are invaluable. We are deeply grateful for her dedication and support."
"I would like to extend my thanks to your staff who made it possible to bring my husband home on short notice from hospital and who looked after him on the day that he died. It was a comfort to have such professional and compassionate carers with us at this most difficult of times."
"The care, support, and love from everyone have meant the world to us. It’s because of your dedication and compassion that Uncle Greg was able to remain at home for these past years, and for that, the family and I are beyond grateful."
"Thank you so much to the wonderful team for exceptional work."
"About 4 years ago my wife’s Alzheimer’s became too hard for me to handle on my own. We ended up with Prestige in Mornington, the best thing that could ever have happened. Every one of their workers was not only caring and knew their job well, they also counselled me as I was really struggling."
at a glance
Get the Prestige Platinum brochure
An introduction, covering our range of services and the Platinum Way. Handy to share with your family members and health network.
