Absolutely. At Prestige Platinum, we prioritise matching you with carers who align with your preferences and needs. We value your input and ensure that you are comfortable with the carers providing your care.

Getting started is simple. Contact us to discuss your needs, and we’ll guide you through the process, including a free in-home consultation to create a personalised care plan that suits you or your loved one.

Our experienced team will help assess your needs during a free consultation. We consider your health, lifestyle, and personal preferences to recommend the best care options tailored to your situation.

Yes, Prestige Platinum employs a dedicated team of highly qualified and experienced carers and nurses. All staff members are carefully selected, trained, and vetted to provide the highest standard of care.

No, there is no obligation to commit to a set time-period. We offer flexible care arrangements that can be tailored to your changing needs, allowing you to adjust or cancel services as required.

We believe in transparent communication. Prestige Platinum keeps family members informed through regular updates, open communication lines, and involvement in care planning to ensure everyone is on the same page.

Our in-home care workers are highly qualified professionals, including registered nurses and trained carers. All staff undergo rigorous background checks, comprehensive training, and ongoing education to ensure they provide the highest standard of care.

Private in-home care is a personalised care service where individuals can receive tailored support and assistance in the comfort of their own home. Unlike government-subsidised care, Private Care is directly funded by the client, offering greater flexibility in the type and level of care provided.

Prestige Platinum’s Private Caregivers are highly qualified professionals, including registered nurses and experienced carers. They undergo rigorous background checks, comprehensive training, and ongoing education to ensure they deliver the highest standard of care.

Private in-home care services from Prestige Platinum include personal care, domestic support, companionship, nursing care, medication management, meal preparation, and specialised services like dementia and palliative care. Services are tailored to meet the unique needs of each client.

The cost of private in-home care varies based on the level and duration of care required. Prestige Platinum provides personalised quotes after assessing your specific needs, ensuring transparency and no hidden costs.

Yes, Prestige Platinum offers 24/7 private in-home care services. Whether you need around-the-clock care or specific support at particular times, our team is available to provide the necessary assistance whenever you need it.

In-home care allows you to receive personalised care services in the comfort of your own home, while residential Aged Care involves moving into a facility where you receive round-the-clock care. in-home care offers more flexibility and allows you to stay in a familiar environment.

The cost of 24-Hour Care varies based on individual needs and care requirements. We provide a detailed quote after a free consultation, ensuring you understand the costs upfront without any surprises.

We carefully match you with a dedicated team of carers based on your preferences, needs, and personality. We encourage your involvement in the selection process to ensure you feel comfortable and confident with your care team.

Yes, Prestige Platinum prides itself on providing continuity of care. You’ll have a consistent team of 6-7 carers who are familiar with your needs, ensuring you receive reliable and committed support.

We tailor overnight care to your needs. If you sleep through the night, we offer passive care where carers are available on-call, ensuring your safety and comfort without unnecessary disruption.

Absolutely. We understand the importance of privacy and consistency, so we limit the number of carers to a small, dedicated team that you’re comfortable with.

Yes, you have full control over your care decisions. Our model ensures that your preferences and choices guide all aspects of your care plan.

Our 24-Hour Care service includes personal care, medication management, meal preparation, companionship, overnight care, and more, all tailored to meet your specific needs around the clock.

With 24/7 care, you can expect constant support, personalised attention, and peace of mind, knowing that a dedicated team is always available to assist with your needs at any time of the day or night.

Your Case Manager provides ongoing support, coordinating your care, regularly reviewing your needs, and ensuring your care plan is up-to-date. They also serve as your main point of contact, offering guidance and assistance whenever needed.

Yes, we are available 24/7 to provide assistance, answer questions, and address any urgent concerns, ensuring continuous and responsive care.

Having a dedicated Case Manager offers numerous benefits, including personalised care coordination, consistent communication, and a single point of contact for all care-related matters. This ensures that your care plan is tailored to your needs and that any changes or issues are promptly addressed.

A Case Manager at Prestige Platinum provides comprehensive support by developing and overseeing your personalised care plan, coordinating services, liaising with healthcare providers, monitoring your progress, and making adjustments as needed. They ensure that all aspects of your care are aligned with your preferences and goals.

Case Managers communicate with clients and families through regular updates, phone calls, emails, and in-person meetings. They maintain open lines of communication to keep everyone informed and involved in the care process, ensuring transparency and collaboration at every stage.

Domestic Support refers to assistance with everyday household tasks, helping individuals maintain a clean, safe, and organised living environment. It is designed to ease the burden of domestic chores, allowing you to focus on your health and well-being.

Domestic Support services from Prestige Platinum include a range of household tasks such as cleaning, laundry, meal preparation, grocery shopping, and general tidying. These services are tailored to meet your specific needs, ensuring your home is well-maintained and comfortable.

The cost of Domestic Support services varies based on the level of assistance required and the number of hours needed. Prestige Platinum provides personalised quotes after assessing your specific needs, ensuring you have a clear understanding of the costs involved.

The number of hours of Domestic Support you need per week depends on your individual lifestyle, home sise, and personal preferences. During the consultation, Prestige Platinum will assess your needs and help determine the appropriate level of support to keep your home running smoothly.

Domestic Support services offer numerous benefits, including reducing the physical strain of household chores, providing a cleaner and safer living environment, and allowing you more time to focus on your health, hobbies, and social activities. These services enhance your overall quality of life and independence.

Absolutely. Prestige Platinum employs highly qualified and experienced carers who specialise in disability support. Our team is trained to provide compassionate, professional care that meets the unique needs of NDIS participants.

Personal Care refers to assistance with daily living activities such as bathing, dressing, grooming, toileting, and mobility. These services are designed to help individuals maintain their independence, dignity, and well-being while living at home.

The cost of Personal Care services varies depending on the level of assistance required and the number of hours of care. Prestige Platinum provides a personalised quote after assessing your specific needs, ensuring you understand the costs upfront.

The number of hours of Personal Care needed per week varies based on individual needs and lifestyle. During the consultation, Prestige Platinum will assess your situation and help determine the appropriate level of care to ensure you receive the right amount of support.

Personal Care services from Prestige Platinum include assistance with bathing, dressing, grooming, toileting, mobility support, feeding, and hygiene maintenance. These services are customised to meet the unique needs and preferences of each client, ensuring their comfort and well-being.

The cost of In-Home Nursing services varies based on the level of care required and the duration of services. Prestige Platinum offers personalised quotes after a thorough assessment of your needs. Some costs may be covered by government funding, private health insurance, or other funding options.

Yes, Prestige Platinum provides In-Home Nursing services 24/7. Whether you need round-the-clock care or specific nursing services at particular times, our team is available to provide the necessary support whenever you need it.

Prestige Platinum offers a comprehensive range of nursing services, including wound care, medication management, chronic disease management, post-surgical care, palliative care, and more. Our services are tailored to meet your specific health needs, ensuring you receive high-quality care in the comfort of your home.

In-Home Nursing allows you to receive professional medical care without leaving your home, promoting faster recovery and greater comfort. It reduces the risk of hospital readmission, provides personalised attention, and allows for a familiar, stress-free environment during recovery or ongoing care.

Prestige Platinum’s nurses are highly qualified and experienced professionals. They are registered nurses with extensive training in a variety of healthcare areas, including chronic disease management, post-operative care, and palliative care. Our nurses are dedicated to delivering compassionate, high-quality care tailored to each client’s unique needs.

Post-Hospital Support is a specialised service that helps individuals transition smoothly from hospital to home. It includes personalised care and assistance to ensure a safe and comfortable recovery in the familiar surroundings of your own home.

Post-Hospital Support is crucial for reducing the risk of complications, ensuring proper recovery, and preventing hospital readmission. It provides the necessary care and supervision during the critical recovery period, helping you regain independence and confidence.

Post-Hospital Support services include medication management, wound care, mobility assistance, personal care, meal preparation, transport to follow-up appointments, and more. These services are tailored to meet your specific recovery needs.

The cost of Post-Hospital Support varies depending on the level of care required. Prestige Platinum offers flexible pricing options and will provide a detailed quote after assessing your needs. Some services may be covered by government funding or private health insurance.

The duration of Post-Hospital Support depends on your individual recovery plan. It can range from a few days to several weeks, depending on your needs and progress. We work with you to determine the appropriate length of care.

Yes, you can continue receiving care as a private client after your initial Post-Hospital Support period ends. Prestige Platinum offers ongoing support tailored to your needs, ensuring you continue to receive the care and assistance you require.

Palliative Care is specialised medical care focused on providing relief from the symptoms, pain, and stress of a serious illness. It aims to improve the quality of life for both the patient and their family by addressing physical, emotional, and spiritual needs.

Prestige Platinum provides compassionate Palliative Care services that allow individuals to remain in the comfort of their own homes. Our experienced team offers personalised care, symptom management, emotional support, and coordination with healthcare providers to ensure a comprehensive approach to end-of-life care.

Palliative Care services from Prestige Platinum include pain and symptom management, personal care, emotional and psychological support, assistance with daily activities, medication management, and coordination with other healthcare providers. Our services are tailored to meet the unique needs of each individual and their family.

Palliative Care can be provided at any stage of a serious illness, not just at the end of life. It focuses on improving quality of life and managing symptoms, while Hospice Care is specifically for individuals who are nearing the end of life, typically when curative treatment is no longer pursued.

Absolutely. Prestige Platinum respects and honours the cultural beliefs and practices of our clients. We work closely with you and your family to incorporate your cultural and spiritual needs into your Palliative Care plan, ensuring a holistic approach that aligns with your values.

Yes, Prestige Platinum collaborates with external Palliative Care organisations and healthcare providers to ensure seamless, coordinated care. We work together to deliver comprehensive support that meets all aspects of your care needs.

Yes, during Palliative Care, you can have a dedicated team of both nurses and carers. This ensures that all your medical and personal care needs are met, providing holistic and continuous support throughout your care journey.

Prestige Platinum offers extensive support for families during the transition to end of life, including emotional and psychological support, respite care, and assistance with practical matters. We provide guidance, comfort, and care to ensure your family feels supported during this challenging time.

Respite Care is a temporary care service designed to give primary caregivers a break while ensuring their loved ones continue to receive high-quality care. It offers relief for caregivers, allowing them time to rest, recharge, or attend to personal matters.

Respite Care services from Prestige Platinum include personal care, medication management, meal preparation, companionship, and assistance with daily activities. These services are tailored to meet the specific needs of the individual, ensuring their comfort and well-being during the caregiver’s absence.

The cost of Respite Care varies depending on the duration and level of care required. Prestige Platinum offers flexible pricing options and provides a detailed quote based on your specific needs. Some costs may be covered by government funding or other funding options.

Absolutely. Prestige Platinum is equipped to adapt to changing care needs, offering additional nursing or other supports as required. We provide personalised care plans that can be adjusted as your needs evolve, ensuring you receive continuous and comprehensive care.

Yes, Prestige Platinum offers emergency Respite Care to support families during unexpected situations. We can quickly arrange temporary care services to ensure your loved one is safe and cared for while you manage the emergency.

Respite Care offers numerous benefits, including reducing caregiver stress, preventing burnout, and improving overall well-being for both the caregiver and the individual receiving care. It allows caregivers to take a necessary break, knowing their loved one is in safe, professional hands.

Companionship services provide social interaction, emotional support, and engagement in activities to help combat loneliness and enhance quality of life. These services are designed to offer meaningful companionship, whether through conversation, shared hobbies, or outings.

Yes, you can combine Companionship services with Personal care to create a comprehensive care plan. Prestige Platinum offers flexible service options that allow you to adjust your care as your needs evolve, ensuring you receive both social and physical support.

Companionship services primarily focus on social interaction and non-medical support. However, if you require medical care, Prestige Platinum can integrate nursing or Personal care services into your Companionship plan to meet your full range of needs.

Absolutely. Prestige Platinum customises Companionship services to match your unique preferences and interests. Whether you enjoy certain activities or require specific types of interaction, we tailor our services to ensure they align with your lifestyle and well-being.

Companionship activities can include a variety of engaging options such as conversation, playing games, reading, going for walks, attending social events, or helping with hobbies. These activities are selected based on your interests and are designed to enhance your overall well-being and happiness.

Dementia is a general term for a decline in cognitive function, affecting memory, thinking, and the ability to perform everyday activities. It is caused by various brain disorders, with Alzheimer’s disease being the most common type.

Prestige Platinum offers a range of specialised care services for people with Dementia, including personal care, medication management, cognitive stimulation, companionship, and respite care. Our services are designed to support individuals at every stage of the condition, ensuring they receive compassionate and appropriate care in the comfort of their home.

Prestige Platinum provides care for various types of Dementia, including Alzheimer’s disease, vascular dementia, Lewy body dementia, and frontotemporal dementia. Our team is equipped to handle the unique challenges presented by each type of dementia, offering tailored care that meets the specific needs of the individual.

Our care staff at Prestige Platinum are highly trained and experienced in Dementia care. They receive specialised training in managing Dementia symptoms, ensuring safety, and providing emotional support. Additionally, our team includes registered nurses and carers who are skilled in creating and implementing personalised care plans that promote dignity and quality of life for individuals living with Dementia.

Scheduling Parkinson’s Care services with Prestige Platinum is simple. Contact us directly to discuss your specific needs, and we will arrange a free consultation to create a personalised care plan. We offer flexible scheduling options to ensure you receive the support you need at a time that works best for you.

Prestige Platinum’s Parkinson’s Care services include medication management, mobility assistance, personal care, physical therapy support, meal preparation, and help with daily activities. We also provide emotional support and respite care for family members, ensuring comprehensive care tailored to the unique challenges of Parkinson’s disease.

Yes, Prestige Platinum provides Parkinson’s Care services on a 24/7 basis. We understand the unpredictable nature of Parkinson’s disease and offer round-the-clock care to ensure you have continuous support whenever you need it.

The cost of Parkinson’s Care services varies depending on the level and duration of care required. Prestige Platinum provides personalised quotes after assessing your specific needs, ensuring transparency and no hidden costs. Some services may also be covered by government funding or other funding options.

Prestige Platinum’s staff are highly qualified and trained in Parkinson’s Care. Our team includes registered nurses and experienced carers who have received specialised training in managing the symptoms and progression of Parkinson’s disease. They are skilled in providing compassionate, personalised care that addresses both the physical and emotional needs of individuals living with Parkinson’s.

Yes, there may be costs associated with Medication Assist programs, depending on the level of service required and your specific care plan. Prestige Platinum provides a clear breakdown of any costs during your consultation, ensuring you have a full understanding of the fees involved.

Yes, Care Workers at Prestige Platinum can assist with certain Medication services, such as reminding clients to take their medication, helping with medication prompts, and ensuring medications are taken as prescribed. However, more complex tasks related to medication management are handled by qualified nurses.

Care Workers can assist with basic tasks such as medication reminders, setting up medication organisers, and providing support during medication administration. However, only a qualified Nurse can perform more complex tasks, such as administering injections, managing intravenous medications, adjusting medication dosages, and conducting comprehensive medication reviews. Nurses are also responsible for managing medications that require clinical judgment or are part of a specialised care plan.

Prestige Platinum’s staff are highly qualified to provide Motor Neurone Disease (MND) care. Our team includes registered nurses and experienced carers who have specialised training in managing the complex symptoms of MND. They are skilled in providing compassionate, tailored support that addresses both the physical and emotional needs of individuals living with MND.

MND Care at Home services from Prestige Platinum include a comprehensive range of supports, such as personal care, mobility assistance, respiratory care, medication management, nutrition support, and palliative care. Additionally, we offer emotional support and respite care for families, ensuring a holistic approach to managing MND in the comfort of your home.

Yes, Prestige Platinum provides MND Care services on a 24/7 basis. We understand the progressive nature of MND and the importance of continuous support, offering round-the-clock care to ensure that all your needs are met at any time of the day or night.

Home & Garden Maintenance services from Prestige Platinum include a wide range of tasks, such as lawn mowing, garden care, cleaning gutters, minor repairs, and general upkeep of your home’s exterior and interior. These services are designed to keep your home safe, functional, and well-maintained.

The cost of Home & Garden Maintenance services varies depending on the specific tasks required and the frequency of the services. Prestige Platinum provides personalised quotes after assessing your maintenance needs, ensuring transparency and no hidden costs.

Yes, Prestige Platinum offers Home & Garden Maintenance services across all our service areas. We ensure that wherever you are located, you can access the support needed to keep your home and garden in excellent condition.

Yes, Prestige Platinum offers regular Home & Garden Maintenance services. Whether you need weekly, fortnightly, or monthly visits, we can schedule ongoing maintenance to ensure your home and garden are consistently well-maintained.

Prestige Platinum prioritises passenger safety by using well-maintained vehicles and employing trained drivers who are experienced in assisting individuals with mobility challenges. Our staff follow strict safety protocols, including proper use of seat belts, mobility aids, and secure transportation practices, to ensure a safe and comfortable journey.

Prestige Platinum uses a range of vehicles for Transportation services, including standard cars, accessible vehicles equipped with wheelchair ramps or lifts, and other specialised vehicles to accommodate various mobility needs. All vehicles are regularly serviced and equipped to provide a safe and comfortable ride.

Yes, Prestige Platinum’s Transportation services can accommodate special needs or requirements. Whether you need wheelchair accessibility, assistance with mobility, or specialised support during transport, we tailor our services to meet your specific needs and ensure a safe and comfortable experience.

Prestige Platinum offers a variety of Transportation services, including transport to medical appointments, social outings, shopping trips, and other errands. Our services are designed to provide reliable, safe, and convenient transportation for individuals who need assistance getting around.

Scheduling Transportation services with Prestige Platinum is easy. Simply contact us to discuss your needs, and we’ll arrange transportation at a time that suits you. We offer flexible scheduling options to accommodate your specific requirements and ensure you receive timely, reliable service.